Case Studies
Click through to learn how ARC has helped clients experience phenomenal growth, as well as other key insights such as:
How we increased our client’s revenue by 31.6% in just 9 months.
How Quality Monitoring reinforces the active customer relationship.
How monitoring customer calls leads to employee engagement.
How our 3-Phase approach allowed for best-in-class habits to be tailored to the individual team member.
Improving CX
How we measured empathy in the B2B/B2C Veterinary Industry.
Contact Center Quality
Measuring QOS service at a high-volume call center.
Omnichannel Monitoring Approach
98 – 100% Call Effectiveness Scores
QA Editing Services
ARC Receives Outstanding Ratings for Editing Services
Education Compliance
ARC helps clinics improve Title X compliance and close education gaps in Texas public health
Doing it Right
Coaching Increases Revenue and Improves Employee Engagement
Healthcare Industry
Measuring the Quality of Service Can Improve Overall Operations and Customer Service Levels.
