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ARC Quality Solutions

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    About ARC > Pricing

    ARC understands developing your business goals with an outside partner is not only a substantial strategic investment, but a financial one.

Ensuring the well-being of both customers and employees, while also fostering business growth and health, is an endeavor that we are eager to assist our client partners with.

Typical Cost Range

With unlimited size and service combinations, our Proven Process keeps your ROI in mind to support a seamless calibration of any project, large or small, to facilitate an expedient start time to initial results. 

ARC is unique in the QA industry in that we have no minimum project or employee count requirements. With all services available a la carte to guarantee a personalized approach for your organization, objectives, and overall bottom line – pilots and projects start at $500 a month for organizations with less than 5 employees and can range to $100,000+ a month for those with employees upwards of 1,000+.  
  
Follow these links to request a platform demonstration, or schedule an introductory chat with our CEO, Cheryl Thibault, for more insight and answers to any additional questions.

How strong is our belief?

Not only do we offer a 100% money-back satisfaction guarantee on our work, we are so passionate about our commitment to helping companies attain quality improvement that is both people-focused and data-driven, that we actively choose not to engage with organizations that do not share this mission.  


Optimizing customer experience is not only about collecting data. It’s about what organizations do using that data to empower their teams to own accountability for delivering exceptional customer experiences.

If you share in our passion for optimizing customer experiences, we will work with you and your customer experience management team to design a quality program catered to your specific needs. We’re driven to help you set your organization apart from your competitors by providing exceptional customer experience in every interaction.

Follow these links to request a platform demonstration, or schedule an introductory chat with our CEO, Cheryl Thibault, for more insight and answers to any additional questions.

Not Sure?

Rather than upfront, long-term commitments, ARC offers Pilot Programs for 30, 60 and 90 days.


Click here to schedule an introductory chat with our CEO, Cheryl Thibault, to get answers to all your initial questions.

The Bottom Line
10 Key Ways a QA Program Improves Profitability and Your Bottom Line

1. Reduces Costs of Rework and Waste

Preventing defects early in the production process minimizes the need for costly rework, scrap, and wasted materials.

2. Enhances Customer Satisfaction

Delivering high-quality products consistently leads to higher customer satisfaction, which in turn increases customer loyalty and repeat business.

3. Decreases Product Returns and Warranty Claims

A robust QA program ensures products meet quality standards, reducing the number of returns and warranty claims, which can be expensive to handle.

4. Increases Operational Efficiency

Streamlined processes and reduced variability lead to more efficient operations, which lowers production costs and increases throughput.

5. Boosts Market Reputation and Brand Loyalty

A robust QA program ensures products meet quality standards, reducing the number of returns and warranty claims, which can be expensive to handle.

6. Facilitates Compliance and Reduces Legal Risks

Streamlined processes and reduced variability lead to more efficient operations, which lowers production costs and increases throughput.

7. Supports Innovation and Continuous Improvement

A good QA program encourages continuous improvement by identifying areas where processes can be optimized, leading to cost savings and better products.

8. Improves Employee Morale and Productivity

Quality-oriented culture leads to higher employee engagement and morale, which increases productivity and reduces turnover.

9. Optimizes Resource Utilization

QA programs help in better resource management by reducing the need for excessive inventory and optimizing the use of raw materials.

10. Enables Data-Driven Decision Making

Accurate and timely data from QA processes allow management to make informed decisions that positively impact the bottom line.

Optimize your bottom line — book a call today!

No Minimum Requirements.*  A la carte services. Woman-Owned Organization. 


“So efficient and easy to work with. And coaching sessions made a huge difference in customer satisfaction and training.”


*AIQA requires minimum of 5 persons evaluated, and 18-month term agreement. 

FINALLY, EXACTLY WHAT YOU NEED: Customizable QA Services

ARC gives you the freedom to create a service package that gives you just what you need and nothing that you don’t. Here are some of the things you can mix and match:

AIQA – “AI For The Little Guy”

Omnichannel Mystery Shopping

Remote Monitoring / Call Evaluations

CX Coaching Programs

Online Training Course

Editing Services

Onsite & Virtual Training


These Brands Trust ARC To Deliver Excellence and Innovation



These Brands Trust ARC To Deliver 
Excellence and Innovation


 ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
               

Sheena M Ammen Binder 

Direct, Client Access - AllHealth Network

I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place.


               

Tracey Nesselrote

Cruise America

So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right?...


               

Coleen A. Ellis

The Pet Loss Center

I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around ....

               


Ted Ekkars

Polaris

I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with...

               

Tom Southerland

Neff Rental

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help....


               

Jeff Wu

Houston Methodist Hospital