Employee development is one of the most significant yet complex challenges organizations face today. While there’s no shortage of training programs, many fail to drive lasting performance improvements. Why? Because generic approaches often overlook the unique needs of individual...
Customer Experience Insights
High Employee Turnover? How QA Can Help Retain Top Talent
30.12.25 12:04 AM - Comment(s)
In a tight labor market where recruiting is more competitive (and expensive) than ever, employee retention has become a top priority for organizations that want to thrive long-term. While salary and benefits still matter, today’s workforce is looking for more - meaningful work, g...
How to Improve Customer Experience While Staying Compliant
30.12.25 12:00 AM - Comment(s)
If you’re managing a contact center, you understand the challenge all too well: how do you enhance customer experience (CX) while ensuring strict compliance with your industry’s standards? Leaders in your position are constantly walking a fine line, balancing operational efficiency, team morale...
AI in QA: How to Keep the Human Touch
29.12.25 11:58 PM - Comment(s)
Employee development is one of the most significant yet complex challenges organizations face today. While there’s no shortage of training programs, many fail to drive lasting performance improvements. Why? Because generic approaches often overlook the unique needs of individual...
How Our Boutique QA Model Protects Your CX Investment and Powers Growth
29.12.25 11:47 PM - Comment(s)
Discover why ARC's unique combination of human insight and data-driven solutions makes us the partner of choice for companies seeking to revolutionize their customer experience.
A lot of companies invest in CX without realizing how much it depends on the quality of their QA. The...
Elevating Banking Service with Expert Mystery Shopping
29.12.25 11:11 PM - Comment(s)
In the financial services industry, customer experience is no longer just a metric—it is the primary differentiator. With rising customer expectations and intensifying regulatory scrutiny, banks face the dual challenge of delivering personalized, seamless service while ensuring strict compliance in ...
Is Your Contact Center QA Program Actually Working?
21.12.25 12:34 PM - Comment(s)
As a contact center manager, you are tasked with a critical responsibility: ensuring exceptional customer service while maintaining operational efficiency. Your Quality Assurance (QA) program is the primary tool for achieving this balance. However, many managers find their QA program is a sourc...
