Industries We Serve

Utilizing ARC’s Quality Monitoring programs, you can ensure that every channel your customers use to communicate with your agents meets your standards and represents your brand accurately. In the banking and finance industry, customer care often distinguishes companies as the best, so it’s crucial that no matter what the form of communication is–text, call, email, or chat–your customers feel taken care of.

Automotive

The automotive industry is fast-paced and demanding. Keeping up with customers’ needs requires a contact center that can keep up with that pace and deliver exceptional service. Missed calls, long hold times, high volume communications, and lack of domain knowledge make acquiring and retaining customers difficult.

Banking, Finance & Insurance

When you’re handling clients’ finances, they expect a higher standard of customer service. Making sure your business is easy to reach, provides clear solutions, demonstrates PII compliance, and has top-quality agents serving your customers, is essential to customer retention and longevity.

Consumer Goods & Retail

In an industry like retail and consumer goods — where happy customers can make or break your bottom line — having excellent service is paramount. To succeed, getting a clear and comprehensive picture of your customer’s journey is critical.

Government

Government agencies often use contact centers as the primary means of contact for individuals and organizations. Sometimes, the expectation for the customer experience can be low due to high call volumes, access, availability, or expertise. The contact center is the face of the agency, representing its values and priorities focused on its constituents.

Healthcare

Contact centers are the centerpiece of patient engagement and satisfaction in health care, and as such, they require the highest quality standards for delivering excellent service while maintaining HIPAA compliance.

Manufacturing

Manufacturing is the combination of equipment, processes, people, and facilities working in harmony to deliver a product to the consumer. Communicating timely and accurate information – such as order status, product updates or shipping — is essential to retaining a client base.

Rental Equipment

The equipment rental industry is one that is built on providing quality service. That quality service is what retains customers and brings in new ones. Customers expect a smooth, easy interaction, and it falls on the business’s contact center — or local branch locations — to execute a predictable, consistent, and excellent customer experience.

Technology & Electronics

Technology evolves, and it evolves fast. The tech industry continues to grow, driven by consumers’ love of technology designed to make every aspect of their lives easier and more enjoyable. The process of purchasing and using new phones, tablets, laptops, and other electronics however, can be frustrating, often leading a customer to your contact center or local retail store for assistance.

Telecommunications

In today’s telecommunication industry, customers expect their needs to be met at every point of contact. They’re quick to change where they do business based on how they feel they are treated when they need support from their provider.

Travel, Leisure & Hospitality

The travel, leisure, and hospitality industry capitalizes on providing outstanding customer service from start to finish. Superior customer engagement across all channels and personalized customer experiences are priorities for these businesses to sustain growth.

Utilities & Energy Providers

Utility and energy providers are faced with a tumultuous industry landscape, dealing with law changes, regulations, technological advances, and cyber security threats. On top of that, customer expectations continue to rise, and stakeholders are holding companies to a higher standard.