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ARC Quality Solutions

  • Principles In Action

    ARC's Core Values

    About ARC > ARC’s Core Values
Excellence

We pursue the highest level of optimal performance always.

Honesty & Integrity
We do the right thing. We adhere firmly to a moral code and walk the talk.
Customer Service

We are committed to serving our customers above all else, 

placing importance on serving others with quality and value.

Relationships

We foster connection in and among people. We are committed 
to taking care of our team and our customer.

Flexibility

We maintain the ability to adapt to environments, 

situations, or changes.

ARC's Mission

Our mission is to help companies develop a strong service culture among their employees, enabling them to achieve customer satisfaction with every interaction. By providing accurate, actionable, and insightful data, we arm companies to drive sales, retain clients, and position their brands at the top of their industries in service and customer satisfaction.

ARC's Vision

Our vision is to help companies grow by cultivating meaningful, actionable, and helpful connections with their customers every time.

Giving Back - ARC's Social Impact

At ARC, our mission extends beyond delivering top-notch customer experiences. We’re deeply committed to making a meaningful difference in the world. Every day, countless organizations tirelessly strive to enhance the lives of individuals worldwide. These incredible groups mirror the core values we hold dear at ARC—Excellence, Honesty & Integrity, Customer Service Relationships, and Flexibility. We proudly support their efforts to uplift communities across the globe. It’s our heartfelt desire to introduce you to these impactful organizations, inviting you to join us in this transformative journey toward a better future for all.

We invite you to explore and consider these worthy institutions and, if you feel drawn to do so, please consider donating – whether financially or with your time. Please join ARC in adopting a giving and sharing mindset to make a bigger impact in our world together.

World Resources Institute (WRI)

WRI is a global research organization founded in 1982. With locations in the US and in over 50 countries abroad, they strive to help humanity live in ways that are healthy and safe for the environment through sustainable practices.

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World Food Program (WFP)

WFP is a humanitarian organization working to improve lives through food delivery assistance and nutrition improvement, with a focus on areas affected by conflict, and the prevention of the use of hunger as a weapon.

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International Justice Mission

The focus of the International Justice Mission is to help protect those who live in poverty from violence against women and children, slavery, and abuse of power through building stronger justice systems and victim restoration efforts.

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Housatonic Valley Association (HVA)

HVA works to protect and restore the environmental health of the Housatonic Watershed by seeking an eco-friendly balance that allows for growth while protecting water quality, wetlands, and vistas.

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Cornwall Woman’s Society

The Cornwall Woman’s Society is a non-profit organization originally formed to offer grants to local students who are entering college. Founded in 1924, the CWS supports the local community and provides help where needed.

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 ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
               

Sheena M Ammen Binder 

Direct, Client Access - AllHealth Network

I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place.


               

Tracey Nesselrote

Cruise America

So you THINK you’re doing okay? You think the first interaction your team has with a potential client, or existing client, is good? After all, YOU trained your team on how to answer the phone. Right?...


               

Coleen A. Ellis

The Pet Loss Center

I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around ....

               


Ted Ekkars

Polaris

I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with...

               

Tom Southerland

Neff Rental

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help....


               

Jeff Wu

Houston Methodist Hospital

I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place.

               

Tracey Nesselrote

Cruise America

I’ve been working with Cheryl and her Team at ARC since 2017. If you want the feel and service of a small intimate company but the quality, technology and results of a very large corporation, this is the place.

               

Coleen A. Ellis

The Pet Loss Center

I am impressed with the quality of notes and their ability to capture the technical details properly in them – which is tricky given all the components and technical jargon our industry likes to throw around . It makes it much easier for me to analyze the results and share the verbatim with my leadership because they all make sense.


Ted Ekkars

Polaris

I feel better now that I know the coach and know all the preparation they put into understanding our company. I feel like they are part of the team now. I was impressed with the fact that they have already profiled our coordinators and understand the best tactics to train them with...

               

Tom Southerland

Neff Rental

ARC was very receptive to our needs from the very beginning and I could tell that they were going to be a pleasure to work with. Their references were excellent and their pricing was exceptional! They are open to new ideas and very creative – they really go the extra mile to help....

               


Jeff Wu

Houston Methodist Hospital

 ARC has been a great partner and collaborator for our needs and if we need anything in the future or any of the other programs at my agency need anything like this, ARC will be the first I will recommend.
               

Sheena M Ammen Binder 

Direct, Client Access - AllHealth Network